Managed Print Services

Managed Print Services, or MPS, is the talk of the town. Imagetec will always put your business first. Different organisations need different things. Any modern MPS is actually based on foundational elements which have long been the essence of Imagetec’s service:

– Equipment and maintenance provided on a pay-as-you-go term contract.
– Technical support, replacement parts and consumables charged on a price-per-page basis.
– Systematic logging, tracking and attendance to equipment maintenance calls.
– Monitoring, reporting and invoicing for print volume periodically, device-by-device.
– The ability to undertake asset swaps

Perfected over more than 25 years, these are as much of the ‘Managed Print Solution’ as many small and medium-size organisations will ever need. Unnecessary window dressing leads to confusion, complexity and higher costs.

‘Imagetec Remote Care’ is a recent innovation that dramatically enhances these services. Remote device sensing and automated consumables supply solves problems before you even become aware of them. Highly trained help desk personnel can diagnose and address many faults over the telephone, or walk you through operating tips and tricks over the internet. This frees our experienced field service technicians to spend the right amount of time solving more complex problems.

Every Imagetec customer enjoys cost-effective premium service. By design, our standard ‘managed solution’ adapts seamlessly to fluctuating demand and changing usage patterns. It delivers maximum support with minimum downtime.