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Maximum Service - Minimum Effort
No matter which DEVELOP multi function device you choose, you get
the benefit of Imagetec's Remote Care. The most flexible remote diagnostic systems in
today's business environment - and best of all it is supplied completely free.
- Automatic meter reading
- Automatic toner ordering
- Remote diagnosis
- Pro-active maintenance planning
It is not necessary to install any additional software on your server in order to use
Remote Care. Thanks to GSM technology, your system communicates with Imagetec via a direct
and secure mobile channel without intervention in your corporate network. The transmission
of service-related data via GSM is a unique feature that is especially of interest to
customers with increased security requirements: When connected to the GSM network, it is
not necessary to install any additional software on your server – your alerts will be
transmitted to to us without intervention in your corporate network.
How you benefit
- Lower maintenance and repair costs: Evaluation of automatic status messages or
information about current system running times permits active service support. In other
words, parts can be replaced or repaired before technical difficulties occur.
- Shorter downtimes: If technical difficulties should occur in your system despite Remote
Care, we will be notified without delay and can quickly remedy the problem on-line or
on-site at your premises.
- Prompt delivery of toner: Your toner requirements are recognised early on, and toner
will be delivered before an order has been placed. In other words, stored supplies of
consumables can be kept to a minimum.
- Less administrative effort: Counter readings are recorded automatically and invoiced
accurately each month. This means that it is no longer necessary to record the counter
readings manually or forward the counter-reading cards to the service provider.
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